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Buy this course (€24.57.).Overview.Transcripts.Exercise Files.View Offline.Course detailsDiplomacy is a mindset; tact is a strategy. In this course, communications professor Tatiana Kolovou helps you realize the benefits of communicating with tact and diplomacy in workplace situations. She walks you through four scenarios that you might encounter on an average day, and coaches you through appropriate responses to challenging situations at work. She emphasizes core skills, such as authenticity, empathy, and listening, and shows examples, stories, and facts that bring their importance to life.
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By taking opportunities to practice at work and in your personal life, you can strengthen this delicate balance of skills and build relationships that can survive difficult interactions.Instructor. “- A few months ago, I was asked to have a meeting with a workplace professional we will call Karen. Karen and I share a mutual colleague, let's call him Pat. The purpose of the meeting was to discuss future plans for a program we're all involved with. Soon after we started talking, I was caught off guard when Karen shared her rather negative perception of Pat's skills and potential contribution.
She said she didn't trust him or his skills. And she was not holding back. In fact, she was asking for my support. On a side note, I work with Pat. I work well with Pat.
Student Feature – Introduction to Diplomacy. This is an excerpt from International Relations – an E-IR Foundations beginner’s textbook. Edited by Stephen McGlinchey. Available now on Amazon (UK, USA, Ca, Ger, Fra), in all good book stores, and via a free PDF download. Find out more about E-IR’s range of open access books here.
And I recognize how different he and Karen are. They have different backgrounds and they bring unique experiences to the table. Karen is a content expert. And Pat is a masterful builder of projects that he brings together. They both bring value but in different ways.
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As I sat in Karens' office, surprised and taken aback, I quickly tried to summarize how I should respond to the situation. Should I show emotion? Should I defend Pat and tell Karen how wrong I thought her opinion was? Should I ask why she was so negative and try to understand?
What would you do? This scenario reminded me that tact and diplomacy in the workplace is a skill we can learn and a mindset we can adopt. Join me as we deconstruct the model that made me the most diplomatic and tactful communicator in my situation and will help you with yours.Practice while you learn with exercise filesDownload the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
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